Frequently Asked Questions
Everything you need to know about Hincapie Sportswear gear, orders, and services.
How do I determine the right size for cycling apparel?
Our gear is designed with a performance fit. We recommend consulting our detailed Size Guide located on each product page, which includes measurements for chest, waist, and hips to ensure optimal aerodynamics and comfort.
What is your return policy for performance gear?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Please note that for hygiene reasons, bib shorts and tights must be tried on over clean underwear.
Does Hincapie Sportswear offer a warranty on its products?
Yes, we stand behind our craftsmanship. We offer a one-year limited warranty against manufacturing defects in materials and workmanship from the original date of purchase.
How should I care for my technical cycling kits?
To preserve the technical properties of the fabric, we recommend machine washing on a cold, gentle cycle with mild detergent. Always hang dry and avoid fabric softeners, bleach, or ironing.
Do you offer custom apparel for cycling clubs or teams?
Absolutely. Hincapie Custom provides high-performance kits for teams, shops, and events. You can start the design process by visiting our 'Custom' section and contacting a dedicated account manager.
What are your shipping options and delivery timelines?
We offer standard and expedited shipping options. Standard domestic orders typically arrive within 5-7 business days, while international shipping timelines vary based on the destination and customs processing.